Vodafone Broadband - Thoughts?
Discussion
James6112 said:
Brainpox said:
Vodafone is cheap for a reason. They rent their cabling from another company, and it's that company that will determine the quality of your service. However, if you have any problems with it, you're going through Vodafone, which saves money by having s
t customer service.
Most Vodafone customers will have no problems at all, just as if they had gone directly with the company that owns the line, and will have saved a decent chunk of money every month. But if your connection goes down and you call them, you're in for a st show.
So it depends how important internet access is to you. If downtime will cost you money then I'm not sure I'd take the risk. If it's just for home use then you don't have much to lose.
Most carriers use others infrastructure t customer service. Most Vodafone customers will have no problems at all, just as if they had gone directly with the company that owns the line, and will have saved a decent chunk of money every month. But if your connection goes down and you call them, you're in for a s
t show.So it depends how important internet access is to you. If downtime will cost you money then I'm not sure I'd take the risk. If it's just for home use then you don't have much to lose.
Are you saying that all fttp services are bad because they rent their cabling from Openreach?
Vodafone customer service looks about the same as the rest, according to Ofcom measures:-
https://www.ofcom.org.uk/__data/assets/pdf_file/00...
I’d take Vodafone fibre without hesitation. Unfortunately it’s not in my area yet so Virgin is my only real choice! (as the Openreach fttp isn’t great here, whoever’s name is on it..)
I’ll give 3uk 5g a go, @£20 a month, when my renewal comes up. If it works well i’ll stick with it.
But customer service is irrelevant all the time the line works great, and that's down to the line owner rather than these resellers. It's just if you have problems and need to get hold of someone.
Looking at what you linked I don't think it suggests what I said is wrong:
Recently switched to Vodaphone after a decade plus with Sky - I went for the 500mbps because for some reason on the day it was less than the 250. There was a problem with the connection and despite the call handler doing everything possible remotely he had to “escalate it” - absolutely amazed when an OpenReach guy turned up at 9am the next morning - fixed it (it was something to do with my socket) and left. So overall I’d definitely recommend them.
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